You’ve pulled the trigger and booked your trip to Hotel Xcaret Arte: Congratulations! There is so much you can do to to get prepared now so you can relax later. Go ahead and download the apps for both the hotels and the parks/activities, and there are some great Facebook Xcaret fan groups that are a wealth of information. And this is your one stop source for all information Hotel Xcare Arte! Start with Hotel Xcaret Arte: The Ultimate Guide, then come back here. You can follow the links below to skip between sections quickly!
Once you book your flight (likely to Cancun), you can enjoy the airport transfers included when you book with Xcaret. Once you step off the plane, you go through customs, grab your bags, and head directly outside. Do NOT speak to or make eye contact with the people trying to talk to you as you exit, they are trying to get you to pay them to take you where you need to go, which is not necessary. Once you head outside, you should see someone in a pink shirt holding an Xcaret sign (and double check the logo). They will have a binder that includes your information. That’s who you need to talk to! If you happen to have landed in Terminal 4, it’s even easier – Xcaret has a dedicated lounge area.
Once you’ve identified your contact, they will escort you to the Xcaret bus and store your luggage underneath. These buses are for both Hotel Xcaret Mexico and Hotel Xcaret Arte. You’ll get a refreshing sparkling water on the bus, and some paperwork to fill out. Just sit back, relax, and let the anticipation build!
Hotel Xcaret Arte (HXA) was a family trip for us (me, my husband, and 2 young adult kids with their significant others). As the mom of family trips, I always pack waaay more medicine, first aid, sun block, etc than I could possibly use myself so I have enough for any issues that could arise for any of the 6 of us. For the purposes of this article, we will assume you are packing only for yourself, and that your stay will be 7-8 days (the most popular length for a stay at HXA.
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Lets get started!
Many people like to travel carryon only for ease of travel. While I aim for that if I will be dragging luggage around from city to city on a trip to Europe, in this case I don’t see any issue with checking a bag unless your airline has a particularly bad history of losing luggage. The process of getting you to and from the airport is so streamlined, the most you have to do is take your luggage off the baggage claim at the airport. So with that in mind, I chose to check one medium sized bag and carry on a small backpack.
This part is so much fun! Now would be a good time to refer to Hotel Xcare Arte: Adding some Adventure – The Parks/Activities to familiarize yourself with all the options – there are quite a few! I found it helpful to plan out our days in a color coded Excel Spreadsheet. That may not be for everyone, but I definitely recommend mapping out your days visually in some way, even using a pen/paper.
With so many included activities, try not to give in to the temptation to max out all your days at different parks. You will end your vacation more exhausted than you started, plus you want an opportunity to enjoy the gorgeous resort! Start by learning about the parks and activities, as well as the restaurants you want to target for reservations. Some parks or excursions will take all day plus some. If you want to do a tasting menu at Encanta that day, you should choose an excursion with a shorter time commitment.
Decide how many days you want to devote to the resort, then make a ranked list of activities outside the resort. For me, a perfect schedule is approximately half and half. Do you love adventure (Xavage)? nature (Xenotes)? Tequila(Xochimilco)? Think about what you enjoy, and there will be an experience (xperience?) for you!
Next up, time to choose the restaurants! Hotel Xcaret Arte: Best Restaurants, Bars, and Nightlife provides helpful information to narrow it down. You will find the most recent links to all menus there as well. If you have picky eaters in your crew like I do, it’s peace of mind to know everything will be able to find a meal that suits them!
After you’ve chosen your activities/parks and restaurants, look at the unstructured time you have left. I like to keep a list of on site things I want to do, but also don’t want to “schedule” – pools to visit, resort activities, exploring the area…I don’t want to get home and think “Ooh, I forgot to do XXXX”. I also think it’s helpful to front load activities while your fresh earlier in the week and save extra resort time for the end of your trip!
Now that you know what you want to do and when, you are ready to fill out the resort’s “wish list”! This is how you communicate your arrival and departure times, and reserve the parks and restaurants that require reservations. The resort says is is available 30 days prior to arrival, but I started emailing customer service at hxagservice@hotelxcaret.com about 8 weeks prior to arrival, just to see if I could fill one out early. After my 3rd daily email, they got back to me and sent the document that needed to be completed. Below is the most current form with all the options.
The wish list also contains lots of great info regarding restaurant and park hours, and the exact pick up and drop off times for the excursions that require reservations. If you are in Casa de los Artistas, you also have access to the Hotel Xcaret Mexico (HXM) restaurants. You can write in reservations for HXM as well (including for the Sunday Brunch), although they will not be confirmed until 30 days prior.
Once your wish list is confirmed and your shopping complete, start counting down the days!
Additional resources for information:
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